Helpdesk with integrations — e-commerce, CRM, couriers, and API
Connect the helpdesk with sales platforms, CRM/ERP tools, and courier services. This is a helpdesk with integrations where automation of request handling reduces manual work, and a ticketing system for teams keeps customer, order, and shipment data in one place.
BaseLinker
Shoper
IdoSell
InPost
DPD
GLS
Salesforce
Bitrix24
Common integrations in a ticketing system for teams
We unify data sources so agents have full context in one view.
E-commerce and marketplaces
- BaseLinker, Shoper, IdoSell
- Orders, payments, statuses
- Automatic ticket assignment
Couriers and logistics
- InPost, DPD, GLS
- Shipment tracking in tickets
- Delay alerts
CRM and sales systems
- Salesforce, Bitrix24
- Customer history and context
- SLA prioritization
Email and web forms
- IMAP/SMTP
- Web form intake
- Consistent conversation threads
API and webhooks
- Custom integrations
- Automatic ticket creation
- Real‑time synchronization
Workflow automation
- Rules, escalations, macros
- Priority based on integration data
- Less manual work for teams
How the integration rollout works
Fast setup, minimal client‑side development, and clear validation steps.
1
Scope the data sources
We identify which systems send data and which attributes are critical for support workflows.
2
Configure connections
You provide access or API tokens, we map fields and set synchronization rules.
3
Test and go live
We validate data accuracy, enable automations, and monitor the first live tickets.
Benefits of integrations
Less tool switching — orders, shipments, and customer data in one place.
Faster response times — automation reduces manual lookups and errors.
Better SLA control — priorities and escalations use real operational data.
Consistent reporting — KPIs reflect the full support context, not fragments.
Need the right integrations for your workflow?
Schedule a short call — we’ll tailor integrations to your tools and process.
Schedule a call