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Connect your ticket system with sales platforms, courier companies and CRM systems. Thanks to Debesis integrations, employees see the order history, shipment status and customer data in one window — without switching between systems.
Every integration ready from day one — no developer, no consultant. Customer, order, shipment and CRM data in a single ticket view.
The integration between the ticket handling system and BaseLinker enables ticket
handling and a single-pane view of customer orders from connected sales platforms,
along with shipment tracking information from courier companies.
Thanks to the integration of our system with BaseLinker, order handling and related
tickets happen within a single platform. This enables faster case resolution,
shorter customer waiting time, and increased customer satisfaction.
The integration is set up by generating an API Token in the BaseLinker panel. In the
Debesis integration module, you select the integration type, paste the API Token, and
specify the integration scope.
In our helpdesk system, customers are identified by phone number or email address.
The Debesis-BaseLinker integration enables real-time display of customer orders
directly in the helpdesk via an additional widget. From the ticket view you can access
the order list and details such as order date, delivery and billing data, ordered
products, and payment method. Additionally, the order event log (order edits, status
changes) is displayed along with shipment statuses — e.g. handed to courier, out for
delivery, delivered.
The Debesis ticket system integrates with Bitrix24 via API. The integration supports
updating existing leads in Bitrix24 and assumes two-way communication between
Bitrix24 and the Debesis ticket system.
The update process works as follows:
— record sent to the Debesis ticket system,
— ticket created in Debesis,
— ticket assigned to an agent,
— agent performs the required actions,
— Bitrix24 lead status is updated based on the ticket status change.
Further ticket processing may trigger updates to previously sent data.
Additionally, the Debesis phone PBX can be integrated with Bitrix24. SIP accounts are
configured in the CRM, and inbound and outbound calls are routed through them.
The InPost integration allows testing on a sandbox environment.
Test API access is available on request from InPost. The integration is built on
InPost's REST API and covers shipment registration, label and waybill generation,
tracking, and return code management.
Within the helpdesk, an agent can generate a waybill and tracking code straight from
a ticket, without having to log into a separate carrier panel. Shipment status updates
(handed to courier, in transit, delivered, returned) flow back automatically and are
stored in the ticket history. This is particularly useful for e-commerce returns
and complaint handling.
The DPD integration in Debesis enables generation of waybills, pickup protocols and
a view of full shipment history — all from the Debesis panel level.
The integration uses the DPD API, supports parcel registration, status checking,
tracking number generation, and downloading PDF labels for printing. Each shipment
generated from a ticket is linked back to that ticket, so the agent has the full
courier history at hand. The system supports both individual and business courier
accounts and works with multiple sender locations.
The Shoper e-commerce integration enables import and updates of orders, access
to customer data, payments, and fulfillment statuses — directly from the ticket view.
The integration uses Shoper API, which lets the helpdesk read customer order history,
shipping and billing data, payment status, and product details. The agent answering
a complaint or query about an order does not switch between systems — they see
everything inside the Debesis ticket. The integration supports two-way operations:
updating order status from the ticket level can trigger automatic notifications to
the customer.
The IdoSell integration provides access to the order list, status history, events
and stock — ideal customer service support for online stores.
Through the IdoSell API, the helpdesk reads order data, current statuses, return and
complaint history. An agent handling an inquiry sees all this information in a
dedicated widget within the ticket, without switching to the IdoSell admin panel. This
significantly reduces case handling time and lets you build a complete picture of the
customer based on their order history.
The Debesis ticket system integrates with Salesforce via API, with field mapping
and data import.
A new source — Salesforce — can be added to a campaign. Configuration is a few-step
process:
— entering Salesforce authentication credentials,
— verifying the connection,
— displaying the list of available objects,
— selecting a Salesforce object as a data source,
— displaying the available fields of that object,
— mapping Salesforce fields to Debesis ticket fields,
— defining query parameters and polling interval.
Once parameters are set, the ticket system pulls records from Salesforce and creates
a customer plus a ticket in Debesis. If the customer already exists, only a new ticket
is created.
The Debesis–PocketECG integration uses a RESTful API. The integration scope covers:
1. Setting up an examination in PocketECG — form data is sent to PocketECG (the
"device programming" button opens a modal with patient data and the option to scan
the device QR code, which fills in the device ID).
2. Receiving the unlock code, programming the device and sending it to the patient,
performing the examination, receiving the completion notification, downloading the
PocketECG report and attaching it as a document to the ticket in the helpdesk system.
The helpdesk integration with the Allegro marketplace enables handling buyer messages,
returns, complaints and order inquiries directly from the Debesis panel.
Every Allegro message automatically creates a ticket with the order number, buyer data
and transaction history. The agent sees order details (fulfillment status, delivery
method, selected product variants) in one window and can reply to the customer without
switching between systems. Ticket statuses synchronize with the corresponding Allegro
processes — complaint, return and withdrawal handling follows the platform's policies.
Debesis connects with most VoIP phone systems via SIP, API or webhook, allowing
inbound and outbound calls to be handled as helpdesk tickets.
Every call automatically creates a ticket with phone number, call duration and
recording (if the PBX provides it). Before answering, the agent sees customer history —
previous tickets, open cases, order status. After the call, the ticket retains the full
call history, which simplifies SLA reporting, first response time, and agent workload
tracking. We support PBX systems such as Asterisk, 3CX, custom on-premise PBXes, and
cloud providers — including IVR and call queueing functionality.
Company mailboxes (contact@, complaints@, support@) are integrated via IMAP or OAuth
(Microsoft 365, Google Workspace), and all messages automatically turn into tickets
while preserving the conversation thread.
The system recognizes ticket numbers in the subject line and groups customer replies
under the same case — no more duplicate tickets or lost threads. Outbound emails are
sent from the company address (SMTP or OAuth), with proper SPF/DKIM/DMARC headers,
which eliminates the risk of landing in spam. Categorization rules can be based on
sender, keywords, regex patterns, or Gmail/Outlook labels.
The SMS gateway in Debesis allows two-way messaging with customers — ticket status
notifications, appointment reminders, parcel pickup codes or links to the portal.
Customer replies (inbound SMS) automatically update the ticket — e.g. "YES" confirming
an appointment changes the ticket status without manual clicks. We support popular
Polish and international SMS gateways (smsapi.pl, SerwerSMS, Twilio, Vonage). The
integration runs over API or webhook, with full conversation history in the ticket
view and delivery rate reports.
See how integrating the helpdesk system with e-commerce, CRM and courier companies helps your team handle customers and complaints faster.
Yes — many companies start with a single integration, e.g. BaseLinker or Shoper, and only later add others, such as InPost, DPD, Salesforce or Bitrix24. The helpdesk-Bitrix24 integration allows you to combine CRM data with ticket handling without manual data entry. Debesis architecture is designed so that new integrations can be added without interrupting the team's work.
Synchronizations run over API at controlled intervals, with data cached on the Debesis side. As a result, users quickly get the information they need, and the system remains stable even with a large number of orders and shipments.
If the system in use has an API or data export capability, we can build a custom integration. In practice this means analyzing business needs, data scope and synchronization frequency, then deploying and testing the connection with Debesis.